Contact information

We’re always here to help with questions about your order, product information, returns, or anything else related to your shopping experience.

How to Contact Us

You can reach our customer support team at:
📩 sereneboutiquelondon@gmail.com

We aim to respond to all enquiries within 1–2 working days.
During busy periods (such as holidays or sale events), response times may be slightly longer—but we will get back to you as soon as possible.

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Order & Product Enquiries

For the fastest support, please include:

• Your order number

• The email address used at checkout

• A brief description of your question or issue

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Return or Fault Issues

If your item arrived damaged or faulty, or if you need help starting a return, please email us within 7 days of receiving your order along with:

• Your order number

• Photos of the issue (if applicable)

We will guide you through the next steps.